Returns & Exchanges

Easy Returns. Hassle-Free Experience.

At NEXE LEGACY, we want you to love every piece you order. If something isn't right, our simple return and exchange process is here to help.

Return Window

You can request a return or exchange within 7 days of receiving your order.

Items must be:

  • Unworn and unused
  • In their original condition
  • Free from stains, damage, or odors
  • Returned with original tags and packaging

How to Request a Return

  1. 01 —

    Contact Us

    Contact our support team with your order number and reason for the return.

  2. 02 —

    Get Approval

    Our team will review your request and provide return instructions.

  3. 03 —

    Send It Back

    Pack the item securely and send it using the instructions provided.

  4. 04 —

    Receive Your Resolution

    Once the item is inspected and approved, we will process your exchange or refund.

Exchanges

If you received the wrong size or would like to exchange an eligible item, contact us within 7 days of delivery. Exchanges are subject to product availability.

Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return, including items that have been worn, washed, damaged, altered, or returned without their original tags and packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible with clear photos and your order details. We will work to resolve the issue promptly.

Refunds

Approved refunds will be processed after the returned item has been received and inspected. Refund processing times may vary depending on the original payment method.

Important Note

Return shipping charges may apply depending on the reason for the return. Items that do not meet our return conditions may be sent back to the customer.